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FAQ questions about dining in pubs & restaurants from June 1st (Victoria)

AHA (Vic) Stage 1 Re-opening

Frequently Asked Questions

1. How many people are allowed in my hotel at any one time?

From 1 June 2020, pubs and hotels are allowed to reopen for table service with a capacity limit of up to 20 patrons per single enclosed space, subject to one patron per four square metres.

2. What is an enclosed space?

An enclosed space is an area physically separated by permanent structures or a discrete area of the hotel that is sufficiently separated by walls that reach from floor to ceiling, or are at least 2.1m high.

Venues can have and use multiple dining rooms e.g. upstairs and downstairs, or separate rooms on one level, or an indoor and separate outdoor area, but must comply with the one person per four square metre rule, with no more than 20 guests at any one time, in each separate dining area.

3. Does this number include children?


4. Does this number include staff?


5. Does the ‘one person per every four-square metres’ rule apply in the kitchen?

The density quotient of one person per four square metres does not apply to staff in kitchens that are workplaces, but staff working in the kitchen must practise physical distancing where possible.

6. What details do I have to collect from each patron?

You must request and record the first name, phone number and entry time of every patron to assist in rapid contact tracing. You may also wish to include the table number they are sitting at.

Entry cannot be refused if a patron does not provide you with their details.

7. What do I need to do to comply with privacy regulations when collecting and keeping visitor details?

The Office of the Australian Information Commissioner provides a guide on the reasonable steps you could take to protect the personal information you are collecting from patrons and visitors. This includes steps to protect the information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

8. Must I take reservations?

It isn’t mandatory to t